Refund policy
5-Day Return Policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must:
Be in the same condition that you received it
Be unworn and unused
Have original tags attached
Be in the original packaging
Include the receipt or proof of purchase
Have a clear, uninterrupted unboxing video (mandatory)
⚠️ An unboxing video is required for any return or replacement request.
The video must clearly show the package being opened from the sealed condition and the product inside. Requests without an unboxing video will not be accepted.
How to Start a Return
To initiate a return, please contact us at:
Returns must be approved before being sent back. Once your return is approved, we will provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Return Address:
[INSERT RETURN ADDRESS]
Damages & Wrong Items
Please inspect your order immediately upon delivery.
If you receive:
A defective item
A damaged product
The wrong item
Contact us within 5 days of delivery with:
Your order details
Clear product images
A mandatory unboxing video
We will evaluate the issue and provide a suitable resolution.
Non-Returnable Items
We do not accept returns for:
Sale items
Gift cards
Custom or personalized products
Perishable goods (food, flowers, plants)
Personal care items
Hazardous materials, flammable liquids, or gases
If you have questions about a specific product, please contact us before purchasing.
No Exchanges
We do not offer exchanges.
If you wish to order a different product, please place a new order separately (subject to stock availability).
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must:
Be unused and unworn
Have original tags
Be in original packaging
Include proof of purchase
Include a mandatory unboxing video
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
Refunds will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: